This page explains how to request deletion of your account and associated personal data for the Hone by Gold's Gym mobile app, developed by Demotu Inc. in partnership with Gold's Gym.
How to Request Account Deletion
To request that your account and associated data be deleted, follow these steps:
- Send an email to privacy@goldsgym.com with the subject line "Hone Account Deletion Request".
- In the email, include the email address or phone number associated with your Hone account so your account can be identified and verified.
- The privacy team will verify your identity, confirm your request, and process the deletion. You will receive a confirmation once your request has been completed.
What Data Is Deleted
When your deletion request is verified and processed, the following data associated with your account is generally deleted, except where retention is required as described below:
- Account and profile information (name, email address, phone number, profile photo)
- Fitness assessment and movement analysis data
- Body composition and measurement data
- Workout, training, and activity history
- In-app messages and communications
- App usage and preference data linked to your account
What Data May Be Retained
Certain data may be retained after account deletion where required for legitimate business or legal purposes:
- Health screening records (e.g., PAR-Q forms) — health and physical activity readiness questionnaires completed as part of your membership or training are retained for legitimate business, liability, and record-keeping purposes, in accordance with Gold's Gym's data retention policies and applicable law.
- Billing and transaction records — retained as required by tax, accounting, and financial regulations (typically up to 7 years).
- Records required to comply with legal obligations — such as data needed to resolve disputes, enforce agreements, or respond to lawful requests, retained only as long as legally required.
- Backup copies — deleted data may persist in encrypted backups for up to 90 days before being permanently purged.
The privacy team will confirm in response to your request which data, if any, must be retained and for how long.
Questions
If you have questions about account deletion or data privacy for Hone by Gold's Gym, contact privacy@goldsgym.com.