Reset a client's password
Send a reset link or set a temporary password for a client.
Where: Web or mobile app, for coaches
Help a client who cannot sign in. Send a reset link so the client picks a new password. Or set a temporary password. The client must already have an account.
Steps
Open the client, then select More.
To send a reset link, select Send reset email, then Send reset link.
To give a temporary password instead, select Temp password, then Generate password. Temporary password ready shows the password so you can copy it. Demotu also emails it to the client. The client must change it at the first sign-in.
Common questions
Which one should I use?
Send a reset link so the client picks their own password. Use a temporary password when you want to give the client a password now. You can copy it and share it yourself.
Why is the key icon grey?
The client has no email. Hover over it to see "Email is required to reset password."
I do not see the key and lock icons.
The client has no account yet. See Give a client app access.