Review payments and issue a refund
Filter payments by status and refund one.
Where: Web or mobile app, for coaches
Steps
Tap the plus button, then tap Payments.
Read the cards at the top. Revenue is this month's amount. Pending is the amount awaiting payment. Paid is the number of payment requests that clients paid. Total is the number of payment requests you sent, all time.
Tap the History tab. The number in brackets, for example History (12), is how many payments you have.
Scroll the list. Each row shows the client, whether it is a subscription or one-time payment, the amount, Paid, and the Net amount you receive.
Common questions
Is there a Refund button in Demotu?
No. You refund in the Stripe window that opens from the eye icon.
What happens to session passes after a refund?
A full refund takes back passes the client has not used yet. If the client already used some, Demotu reviews it. A partial refund does not change passes.
What happens if a client disputes a charge?
Stripe handles the dispute. Demotu keeps the passes as they are and flags the payment for review.
Why is the eye icon greyed out?
That payment has no Stripe record to open.
Where do I filter, export or refund?
On the web app. The mobile list only shows payments.
What if the list is empty?
You see "No payment history yet" until a client pays.