Update your card or cancel the Payments add-on on mobile
Applies to the Payments add-on only.
Where: Mobile app, for coaches
This is for the Payments add-on only. To change the card for your main plan, see "Subscribe and start your free trial."
Tap the plus button, then Settings, then Account. You can also tap your profile picture on the home screen to open Account.
Under Add-ons, find Payments and tap Open. The Payments screen opens. You can also tap the plus button, then Payments.
Tap the gear button at the top right (Manage payments). The Payment processing sheet opens. It shows Active and "Renews on" a date.
To change your card, tap Update payment method and finish in the payment form. You see "Payment method updated successfully!"
To stop the add-on, tap Cancel subscription. The Cancel payment processing? window opens. Tap Yes, cancel.
Common questions
When does it stop?
The window says it stays active until a date. After that you can no longer accept payments from clients. If Payments says Billed with plan under Add-ons, cancelling removes it right away, even though the window shows a date.
What does the sheet show after I cancel?
It shows "Cancels on" a date instead of "Renews on", and the Cancel subscription button goes away.
Can I undo a cancel?
The app has no button to undo it. Ask Demotu support for help.
Does cancelling my main plan cancel this?
Yes. Payment processing cancels with your plan. See "Cancel or resume your plan."
I have custom pricing.
The Payments row says Custom pricing. Contact Demotu support to change it.