Fix the over-the-plan-limit banner on mobile
Archive clients or upgrade your plan.
Where: Mobile app, for coaches
On your home screen you may see "You're 3 clients over your plan limit." It says how many clients your plan includes, and that you can archive clients or upgrade. It also says archived clients cannot be restored for 30 days. After that, you can restore one only if you have a free spot under your plan limit. Archived clients that you do not restore are deleted after 1 year.
On the home screen, find the banner.
Tap Manage plan.
If you pay through Stripe, your Stripe billing page opens in your browser. To pick a bigger plan, you can also use the web app. See "Change your plan."
If you pay through the App Store or Google Play, your store subscriptions page opens. Change the plan there.
If you have no plan, the plan picker opens. Pick one and subscribe.
Or archive clients until you are under the limit. You then no longer see the banner.
Common questions
Why do I not see the banner?
You are under your limit. Coaches in an organization never see it. Their org admin does.
Can I still use the app while over the limit?
The banner does not lock anything by itself.