Contact support, get tutorials, report a bug or request an integration (mobile)
Find the phone, email, and bug report rows.
Where: Mobile app, for coaches
Tap the plus button, then tap Settings.
Tap Support.
The Support screen has a Contact Us section with five rows: the phone number, the email address, Support Tutorials, Report a Bug and Request Integration.
Contact Us
Tap (833) 789-6969 to call Demotu support.
Tap support@demotuapp.com to write an email in your mail app.
Support Tutorials
Tap Support Tutorials. Demotu Academy opens in your phone's browser.
Report a Bug
Tap Report a Bug.
Enter a Title (up to 120 characters).
Under What happened, describe the problem.
Optional: fill in Steps to reproduce.
Pick a Severity. It starts on Medium. The choices are Low (minor issue), Medium (affects my workflow), High (I can't finish a task) or Critical (the app is unusable).
Optional: tap Add under Attachments to add up to 5 photos or videos from your phone.
Tap Submit Bug Report.
You see "Thanks for reporting!" and "We've received your report and will look into it." Tap Done.
Request Integration
Tap Request Integration.
Under Integration, enter the name of the app, for example Garmin or MyFitnessPal.
Under How you'd use it, say what data or workflow you want connected.
Tap Submit Request.
You see "Thanks, we've received your request." and "We'll review it with the product team."
Common questions
Why is Submit Bug Report greyed out?
Fill in the Title and What happened first.
Will I get a reply to a bug report?
The screen only says Demotu will look into it. For a reply, email support.
Why is Submit Request greyed out?
Fill in both Integration and How you'd use it first.
Can my clients contact support too?
Yes. Clients open Support from the plus button in their app.