Fix a failed payment or a lapsed plan
You have 14 days to fix a failed payment.
Where: Web, for coaches
If a payment fails, a banner on your home page says We couldn’t process your payment. It adds, "Update your payment method to keep everyone’s access uninterrupted." You have 14 days to fix it.
Click Update payment method. This opens Plan & add-ons.
Under Payment & billing, click Update card, enter a valid card, and click Save card. Demotu then tries to pay the open invoice again.
If the 14 days pass, a full-screen message replaces your home page: Payment required to restore access. It says "Your plan is past due. Your data is safe and access returns after Stripe confirms payment." Click Update payment method and save a valid card in the same way. Other pages, like Account, send you back to this screen until payment goes through.
If you cancelled your plan and it ended, sign in. If you can start a free trial, you are sent to the plan page. If not, you are sent to your Stripe billing page. Pick a plan to come back.
Common questions
Who sees these messages?
Solo coaches and org admins see the warning and the buttons to fix it. Coaches in an organization see only Account access unavailable, after the 14 days pass. The message says the person who manages billing can restore access. They need to ask their org admin.
Is my data deleted?
No. The message says "Your data is safe".