Who pays for my account?
Solo coaches pay; in an org, the org pays.
Where: Web, for coaches
If you work alone, you pay for your own plan. Open the account menu, choose Account, then click Manage Subscription. If you have not subscribed yet, the button says Upgrade Plan.
If you are a coach inside an organization, your org admin pays. The plan, add-ons, card, and credits belong to the organization.
As an org coach, you will not see Manage Subscription, Generation Credits or Generations left on Account. You see your name, email and Client limit.
To change a plan, add an add-on, or buy credits, ask your org admin.
Common questions
I tried to open the billing page and got an error.
Billing is only for the account owner. You will see "Could not load billing details" and a Try again button. Ask your org admin.
I see Access Restricted on Generation Credits.
That page is for solo coaches and org admins. Ask your org admin to buy credits.
I see "Account access unavailable."
The message says "Your data is safe. The person who manages this account's billing can restore access." Your organization's plan needs attention. Ask your org admin to fix the payment.
Who sees the over-the-plan-limit message?
Org admins and coaches who work alone. It says how many clients you are over your plan limit and has a Manage plan button. Org coaches do not see it. Ask your org admin to open Plan & add-ons and click Change plan.
I can't add another coach.
Org admins, staff admins, and team admins add coaches. When the organization has used all its coach seats, the form says "Coach Limit Reached." Your org admin can contact Demotu about upgrades.